RETURNS & REFUNDS
Customer satisfaction is our top priority. If you are not completely satisfied we are pleased to offer a fourteen (14) day return policy on all gemstone purchases. If within 14 days of receiving your gemstone you become dissatisfied with it, return it in its original undamaged, unaltered condition for a refund or a credit. There will be no questions asked and there are no hidden restocking fees.
We will subtract 4% from refunds to cover credit card fees. However, as a gesture of goodwill for our valued customers, we will give you store credit for the 4% fee, credit you can apply to your next gemstone purchase.
Please send us an E-mail asking for return instructions. The export, shipping and insurance fees are not refundable. All returned merchandise must be sent by FEDEX. Appropriate return packaging and registered mail fees are the responsibility of the customer returning the merchandise. We will insure all returned items at our own expense. After 14 days all sales are final (returned items must be postmarked within 14 days of the date you received the items).
If you have decided that you do not want the merchandise after it has been shipped but before it arrives, please Do Not Refuse FEDEX Delivery. All Items must be returned to us only by FEDEX ; we must insure these items using the FEDEX receipt number. If the merchandise is refused you will be liable for the full value of the item or items if lost and all brokerage charges and duty incurred upon its return.
Additional Information for shipments:
In many countries properly declared shipments are subject to custom charges and tax. Please keep in mind that we have no control over extra charges occurring in your country. The buyer is responsible for any customs, tax and duties in their country. Returns because of such charges cannot be accepted.
Please Note: Shipping, insurance and special request gem certificates are not refundable.